FAQ

Every driver, guide, and captain we work with has been vetted in person by our team. We do not use unknown third-party vendors or outsource to whoever is available. Payments go through US platforms you already use: Zelle, Venmo, Cash App, and credit card. Every booking is confirmed in advance with a real contact, not an automated email.

We focus on three things: private airport transfers from Cancun to Tulum, private tours to ruins, cenotes, and surrounding areas, and yacht charters in Tulum through our sister company Tulum Yachts. You can book a single service or combine them into a full itinerary.

Message us on WhatsApp or by email with your travel dates and what you need. We respond with availability and pricing. Once you confirm, a deposit secures your booking. No forms, no automated systems.

At least two to four weeks out for most services. Yacht charters and holiday weekends fill earlier. If your travel dates are set, book as soon as you know what you want. We keep our roster intentionally small, which means availability is limited.

We accept Zelle, Venmo, Cash App, and credit card. We are one of the only travel companies in Tulum that processes payments directly through US bank platforms, which means no international wire fees and no currency conversion. Some services may have a small balance due on the day of service.

Transportation and tours are fully refundable with at least 48 hours notice. Yacht charters follow a separate policy: if the port authority closes the marina due to weather, you receive a full refund. For other yacht cancellations, terms are confirmed at the time of booking.

Yes. We have destination guides, sample itineraries, and travel recommendations on the site. If you know your dates but are not sure where to start, reach out and we can point you in the right direction.

Within 24 hours, usually faster. WhatsApp tends to be the quickest way to reach us. We do not use automated responses.