FAQ | Go Tulum Travel

What is Go Tulum Travel?

Go Tulum Travel is the first premium full-service travel company in Tulum. We are a Nomoon travel brand and 100% agency certified. This means you can trust and count on us for reliable guest service and experiences. We specialize in celebration group travel and offer many Tulum travel services. Learn more about us here.

What travel services do you offer?

We currently offer the following travel services (click on links to browse):

If you are the trip organizer, we have a resource guide here to help.

How do I reserve a travel service?

Please contact our team here or e-mail us at hola@gotulumtravel.com, or WhatsApp us directly at +52 1 55 6931 3674. We respond within 48 hours during normal business hours (Mon-Fri 9am-5pm EST) and will confirm your service and availability.

Once a service is confirmed, our team will send an e-mail with relevant details and a payment request.

What are your accepted methods of payment?

For payments made prior to service, we accept Venmo, Zelle, Cash App, and credit cards. Any remaining balance, if any, collected in Mexico, our local suppliers accept cash (USD or pesos) or credit cards, since U.S.-based payment platforms are currently not available there.

What is your cancellation policy?

Generally, for tours and transportation, you may cancel your service 72 hours before service and receive 100% refund.

For yacht bookings, the cancellation policy is 100% refundable if weather-related (the port closes).

How do I plan ahead for my trip to Tulum?

If you are the organizer, we have a resource guide here to help. We also offer celebration services, and free itineraries and inspiration on our blog. Feel free to browse and if you have any questions whatsoever, please contact us!