What is Go Tulum Travel?
Go Tulum Travel is the first premium full-service travel company in Tulum. We are a Nomoon travel brand and 100% agency certified. This means you can trust and count on us for reliable guest service and experiences. Learn more about us here.
What travel services do you offer?
We currently offer the following travel services:
- Private cultural and cenote tours
- Private transportation (airport transfers, Tulum all-day transportation, and black car)
- Concierge assistance for transportation and VIP beach club bookings
- Wellness programs
- Private chef and bartender
How do I reserve a travel service?
Please contact our team here or e-mail us at firstname.lastname@example.org, or WhatsApp us directly at +52 1 55 6931 3674. We respond within 48 hours during normal business hours (Mon-Fri 9am-5pm CST) and will confirm your service and availability.
Once a service is confirmed, our team will send an e-mail with relevant details and a deposit request.
What are your accepted methods of payment?
For deposits prior to service, we accept Venmo, Zelle, Cash App, and credit cards. For the remaining balance collected in Mexico, our local suppliers accept cash (USD or pesos) or credit cards, since U.S.-based payment platforms are currently not available there.
What is your cancellation policy?
Generally, for tours and transportation, you may cancel your service 72 hours before service and receive 100% refund.
For yacht bookings, the cancellation policy is 100% refundable if weather-related (the port closes).