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Go Tulum Travel.

Go Tulum Travel.

Premium travel in Tulum

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      • Cenotes + Cocktails
      • Cenotes Hopping Adventure Tour
      • Cenotes VIP
      • Chichen Itza + Cenote
      • Play with Clay Workshop
      • Sian Ka’an Biosphere + Canal Swim
      • Tulum Art Experience + Mayan Village Shopping Tour
      • Tulum Ruins + Cenote
      • Tulum Tequila and Taco Tastings
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      • All Transportation
      • Cancun Airport Transfers
      • Private Tulum Transportation ?
      • Puerto Aventuras Marina Transfers
      • VIP Premium Black Car
    • Wellness
  • Tours
    • Tulum Art Experience + Mayan Village Shopping Tour
    • ATV + Cenote Jungle Tour
    • Cenotes Hopping Adventure Tour
    • Cenotes + Cocktails
    • Tulum Cenotes VIP Tour
    • Chichen Itza + Cenote Tour
    • Play with Clay Workshop
    • Sian Ka’an Biosphere + Canal Swim
    • Tulum Ruins + Cenote Tour
    • Tulum Tequila and Taco Tastings
    • Tulum Yachts
  • Transportation
    • All Transportation
    • Cancun Airport Transfers
    • Private Tulum Transportation ?
    • Puerto Aventuras Marina Transfers
    • VIP Black Car
  • Contact
You are here: Home / FAQ

FAQ


What is Go Tulum Travel?

Go Tulum Travel is the first premium full-service travel company in Tulum. We are a Nomoon travel brand and 100% agency certified. This means you can trust and count on us for reliable guest service and experiences. Learn more about us here.

What travel services do you offer?

We currently offer the following travel services:

  • Private cultural and cenote tours
  • Private transportation (airport transfers, Tulum all-day transportation, and black car)
  • Concierge assistance for transportation and VIP beach club bookings
  • Wellness programs
  • Private chef and bartender

How do I reserve a travel service?

Please contact our team here or e-mail us at hola@gotulumtravel.com, or WhatsApp us directly at +52 1 55 6931 3674. We respond within 48 hours during normal business hours (Mon-Fri 9am-5pm CST) and will confirm your service and availability.

Once a service is confirmed, our team will send an e-mail with relevant details and a deposit request.

What are your accepted methods of payment?

For deposits prior to service, we accept Venmo, Zelle, Cash App, and credit cards. For the remaining balance collected in Mexico, our local suppliers accept cash (USD or pesos) or credit cards, since U.S.-based payment platforms are currently not available there.

What is your cancellation policy?

Generally, for tours and transportation, you may cancel your service 72 hours before service and receive 100% refund.

For yacht bookings, the cancellation policy is 100% refundable if weather-related (the port closes).

How do I plan for my trip to Tulum?

We would love to host you! We have some great suggestions on our blog here. Feel free to browse and if you have any questions whatsoever, please contact us!


Contact us.

Cristhyan | experience manager

? +52 1 55 6931 3674

✉️ cristhyan@gotulumtravel.com

    follow along

    @gotulumtravel

    Our private Tulum transportation gets you safely t Our private Tulum transportation gets you safely there without the stress. 🚐
    We curated a one of a kind private Tulum experienc We curated a one of a kind private Tulum experience, combining both art and Mayan culture. Contact us to book. ☎️
    Our private Chichen Itza tour includes a cenote st Our private Chichen Itza tour includes a cenote stopover and a Mayan lunch — the best triple combo. 🤎
    Cheers to the New Year! We’re looking forward to Cheers to the New Year! We’re looking forward to hosting you in 2023. 🥂
—
🍹: @tabootulum 
📸: @celinelinarte
    Launching our new tour —Cenotes Hopping Adventur Launching our new tour —Cenotes Hopping Adventure features Suytun, Saamal, and X’Canache — contact us to book.
—
Cenote: Suytun
📸: @asyatravels @hyarion86
    Need ideas for a Tulum celebration? Check out our Need ideas for a Tulum celebration? Check out our blog for birthday and bachelorette itinerary suggestions.
#linkinbio👆
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