arrival instructions
Your driver will be holding a sign with your name.
- Your meeting point with our driver depends on your airline and arrival terminal (see below).
- Our driver will be waiting OUTSIDE your arrival terminal, in the receiving area.
- If you cannot locate your driver, please WhatsApp or contact our transportation team at +52 1 983 143 0334.
- Each way may take 1.5-2 hours to Tulum, depending on traffic.
Meeting Locations
MARGARITAVILLE
TERMINAL 3
- American Airlines
- Delta
- Spirit
- United Airlines
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WELCOME BAR
TERMINAL 2 AND terminal 4
- Alaska Airlines
- Frontier
- JetBlue
- Westjet
FAQ
WHAT IF MY FLIGHT IS DELAYED?
Our transportation team will monitor your flight and rest assured, your driver will wait for you at Arrivals.
WHAT IF I CANNOT LOCATE MY DRIVER?
Please turn on your phone or use the airport’s Wi-Fi, as our team may already contact you. You can also contact our transportation directly (preferably via WhatsApp) at +52 1 983 143 0334.
WHAT IF MY GROUP ARRIVES AT DIFFERENT TIMES?
We recommend flight arrivals within 30 minutes, and will happily collect all group members.
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