FAQ | Go Tulum Travel

Why book with Go Tulum Travel?

Go Tulum Travel is the first premium travel company in Tulum. We are featured in the Huffington Post and travel blogs, such as Live Like It’s the Weekend. We are part of the Nomoon Group, an accredited travel agency by the CCRA Travel Commerce Network since 2017. We passed rigorous verification standards as a travel business and offer payment platforms (e.g. Venmo and Zelle) with verified U.S. bank institutions. Our online reviews are 100% authentic, and our social media channels posts only original content. We love Tulum and want our guests to love Tulum, too. Learn about our team here.

What travel services do you offer?

We currently offer the following travel services (click on links to browse):

Accommodations (with our certified hotel partners)
Private cultural tours
Private transportation
Yacht tours

We make it easy to add any of our travel services to your itinerary. Please note, we do not handle flights or offer packages.

How do I reserve a travel service?

Please contact our team here or e-mail us at hola@gotulumtravel.com, or WhatsApp us directly at +52 1 983 143 0334. We respond within 48 hours during normal business hours (Mon-Fri 9am-5pm EST) and will confirm your service and availability.

Once a service is confirmed, our team will send an e-mail with relevant details and a payment request.

What are your accepted methods of payment?

For payments made prior to service, we accept Venmo, Zelle, Cash App, and credit cards. Any remaining balance, if any, collected in Mexico, our local suppliers accept cash (USD or pesos) or credit cards, since U.S.-based payment platforms are currently not available there.

What is your cancellation policy?

Generally, for tours and transportation, you may cancel your service 48 hours before service and receive 100% refund.

For yacht bookings, the cancellation policy is 100% refundable if weather-related (the port closes).

How do I plan ahead for my Tulum trip?

If you are the organizer, we have helpful blog posts (sample itineraries and inspiration) here to help. Feel free to browse and if you have any questions whatsoever, please contact us!