FAQ

First, our local team personally reviews the drivers, guides, captains, and experience hosts we recommend. In addition, we confirm every service, price, meeting point, and local contact before your arrival. As a result, you receive personal support from a real Tulum team instead of relying only on an automated booking system.

We arrange private airport transfers, cenote tours, Mayan ruins tours, food and drink experiences, wellness services, and yacht charters. For example, you can reserve one private tour or combine transportation and experiences into a personalized Tulum itinerary. You can also explore yacht options through our sister company Tulum Yachts.

First, message our team on WhatsApp or by email with your travel dates, group size, and preferred services. Next, we confirm availability, pricing, and payment details. Once you approve the plan, your required payment secures the reservation.

For most services, contact us at least two to four weeks before your preferred date. However, yacht charters, larger vehicles, holidays, and popular weekends often fill earlier. Therefore, we recommend reserving as soon as you confirm your travel dates.

Go Tulum Travel accepts Zelle, Venmo, Cash App, and credit card. As a result, many US travelers can pay without arranging an international wire. However, the payment schedule depends on whether you reserve transportation, an experience, or a yacht.

You do not need to pay the full experience price upfront. First, Go Tulum Travel collects one reservation deposit through Zelle, Venmo, Cash App, or credit card. Then, you pay the remaining balance directly to the local experience provider. Finally, our team confirms the exact deposit, remaining balance, and payment instructions before you make a payment. Transportation bookings follow separate payment terms.

For experiences, we refund reservation deposits when you cancel more than 72 hours before the scheduled start time. However, we do not refund experience deposits when you cancel within 72 hours of the scheduled start time. Transportation and yacht reservations follow separate terms, which our team confirms before payment.

Yes. For example, our destination guides, sample itineraries, and travel recommendations can help you compare ideas. If you know your dates but need help choosing, contact our team and we will recommend options for your group.

We respond within 24 hours during business hours and often reply sooner. In most cases, WhatsApp is the quickest way to reach our local team.