FAQ | Go Tulum Travel

Why choose Go Tulum Travel?

Go Tulum Travel is Tulum’s first premium travel company, recognized by The Huffington Post and top travel blogs like Live Like It’s the Weekend. As part of the Nomoon Group, we have been an accredited travel agency under the CCRA Travel Commerce Network since 2017, meeting rigorous verification standards for reliability and professionalism.

We offer secure payment options, including Venmo and Zelle, through verified U.S. banking institutions. Our online reviews are 100% authentic, and all content shared on our social media channels is original.

Our team is passionate about creating unforgettable travel experiences and helping our guests discover the best of Tulum. Meet our team here.

What Travel Services Do You Offer?

We provide a range of premium travel services to enhance your Tulum experience:

• Accommodations – Stay at top-rated hotels through our certified partners.

• Private Cultural Tours – Explore Tulum’s rich history and hidden gems with expert guides.

• Private Transportation – Enjoy seamless and reliable transfers throughout your trip.

• Yacht Tours – Charter a luxury yacht for an unforgettable experience on the Caribbean waters.

Our services can be easily added to your itinerary for a stress-free journey. Please note that we do not handle flights or offer package deals. Click the links above to browse options.

How to Reserve Our Travel Service

Please contact our team here or e-mail us at hola@gotulumtravel.com, or WhatsApp us directly at +52 1 983 143 0334. We respond within 48 hours during normal business hours (Monday–Friday, 9 AM–5 PM EST) to confirm availability.

Once your service is confirmed, we will send an email with all relevant details and a payment request.

Accepted Payment Methods

For payments made before your service, we accept Venmo, Zelle, Cash App, and credit cards.

If there is any remaining balance due in Mexico, our local suppliers accept cash (USD or pesos) or credit cards, as U.S.-based payment platforms are currently unavailable for on-site transactions.

Cancellation Policy

• Tours and Transportation: Cancellations made at least 48 hours before the scheduled service are eligible for a 100% refund.

• Yacht Bookings: Cancellations are 100% refundable in the event of weather-related closures (if the port is closed).

How to Plan Ahead for Your Tulum Trip

If you’re organizing your trip, we offer helpful blog posts, sample itineraries, and travel inspiration to guide your planning. Browse our resources here, and if you have any questions, feel free to contact us—we’re happy to help!